Business Admin Apprenticeship

• Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect
• Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
• Greeting patients and visitors to the practice
• Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments
• Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas
• Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
• General office administration, including scanning, making outbound calls to patients, electronic filing and faxing
• Liaise in a professional manner with each member of the team, providing relevant information
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers

Full-time employment.

St Mark’s Medical Centre is an NHS general practice located at 42 Derby Road, Southport (PR9 0TZ). Operating under TCG Medical, the surgery provides a comprehensive range of primary healthcare services, from managing acute, one-off medical problems to long-term chronic illnesses. Rated 'Good' by the Care Quality Commission (CQC), the practice features an accessible, modern facility with an on-site pharmacy, dedicated multi-disciplinary clinical staff, and a welcoming policy for new patients.