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Level 3

Customer Service Specialist Apprenticeship

QUICKLINE COURIERS LIMITED · LIVERPOOL

Live

Advertised to close on 20 December 2026, but employers often close early.

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Pay
£15,392 a year
Hours
37 a week
Length
15 months
Starts
1 Jan 2027
Advertised closing date
20 Dec 2026
Openings
1 position
Last checked
2 hours ago
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Applications are handled by QUICKLINE COURIERS LIMITED directly.

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What you would do

Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied on organisation.

Day to day

  • Liaise with the Transport Department to ensure new bookings are promptly covered
  • Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
  • Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
  • Always backup any verbal conversations with customers via email including additional charges

What you would study

Customer service specialist (level 3)

  • Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer
  • Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts
  • Participate in bi-weekly 1-1’s completed by line manager
  • Report to management and the rest of the team on your assigned customer accounts activity

Training provider: ACCESS FURTHER EDUCATION LIMITED

Working week

Normal working hours (07:00 - 18:00). Working days TBC.

What you need

Skills they are looking for

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working

After the apprenticeship

A recognised qualification:

You’ll receive an industry-recognised certificate, such as:

  • Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
  • Additional training in communication, problem-solving, and digital skills
  • This qualification shows that you’re skilled in delivering excellent customer experiences

Where

LIVERPOOL, North West (L24).

Plan the journey by public transportOpens Google Maps.

About QUICKLINE COURIERS LIMITED

Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.

Reference 2000051267.

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Customer Service Specialist Apprenticeship, QUICKLINE…