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Level 2

Pharmacy Customer Service Apprenticeship

B D HEALTHCARE LTD · 196 Causeway Green Road

Live

Advertised to close on 30 November 2026, but employers often close early.

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Pay
£16,224 to £25,776 a year
Hours
39 a week
Length
12 months
Starts
1 Dec 2026
Advertised closing date
30 Nov 2026
Openings
1 position
Last checked
2 hours ago
Go to the advert

Applications are handled by the Find an Apprenticeship service.

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Disability Confident employer

This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.

What you would do

Join our team as a Pharmacy Counter Assistant Apprentice! Serve customers, assist with prescriptions, manage stock, and complete on-the-job training to gain a recognised qualification. Develop your skills in a supportive team and start your career in pharmacy and healthcare today.

Day to day

A Pharmacy Counter Assistant typically handles the following day-to-day duties:

  • Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits)
  • Processing Transactions - Handling payments and recording sales accurately
  • Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision
  • Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised
  • Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed
  • Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting
  • Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service

What you would study

Customer service practitioner (level 2)

Training provider: STAFF SELECT LTD

Working week

The applicant will work between 8:30am and 6:30pm, depending on the shift pattern. Hours will vary within this period in line with the rota, and occasional bank holiday work may be required.

What you need

  • GCSE English at grade C (essential)
  • GCSE Maths at grade C (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

After the apprenticeship

Customer Service Lead.

Where

196 Causeway Green Road, West Midlands (B68).

Plan the journey by public transportOpens Google Maps.

About B D HEALTHCARE LTD

At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.

Benefits

20% Staff Bonus.

Reference 2000051138.

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Pharmacy Customer Service Apprenticeship, B D HEALTHCARE LTD