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Level 2

Customer Service Assistant Apprentice

SimplyMeds Online · Maldon

Live

Advertised to close on 7 November 2026, but employers often close early.

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Pay
£16,640 a year
Hours
40 a week
Length
12 months
Starts
16 Nov 2026
Advertised closing date
7 Nov 2026
Openings
2 positions
Last checked
an hour ago
Go to the advert

Applications are handled by SimplyMeds Online directly.

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What you would do

The role is for a customer service assistant to help deal with patient queries at a busy online pharmacy. The selected candidate will join an existing team of customer service personnel and aid with processing queries, refunds and returns and customer reviews.

Day to day

Day to day role responsibilities will include:

  • Answer patient telephone queries
  • Process email, social media and live chat queries
  • Make accurate contemporaneous notes
  • Process customer refunds and returns and any shipping issues
  • Escalate clinical queries to our clinical team
  • Aid with improving marketing with our marketing from issues picked up from customers

What you would study

Customer service practitioner (level 2)

  • The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
  • Delivered in the workplace via online training with Colchester Institute

Training provider: COLCHESTER INSTITUTE

Working week

Monday to Friday, 9.00am - 5.00pm. With half an hour break (paid), can take a further half an hour break (unpaid).

What you need

  • GCSE maths and English at grade A*-C/9-4 (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Patience

After the apprenticeship

  • Departmental lead roles for different income stream avenues in the business
  • Senior customer service positions in customer service department

Where

Maldon, East of England (CM9).

Plan the journey by public transportOpens Google Maps.

About SimplyMeds Online

SimplyMeds Online Pharmacy was started in 2015 as a family run business by two experienced healthcare professionals, that were looking to innovate to improve access to medicines. We have the aim to be the best provider of simple, reliable and affordable private healthcare online without compromising on patient care.

We are UK based (Essex) with UK prescribers, we do not outsource our prescribing.

In fact our main prescriber is in house, one of our pharmacists.

Benefits

  • Parking on site
  • Staff discount
  • Soft drinks supplied by company

Things to consider

Applicants will need to have an adequate way of traveling to and from work as we are far from any public transport links (Car or motorcycle preferred).

Reference 2000042730.

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Customer Service Assistant Apprentice, SimplyMeds Online